Your satisfaction is our goal! That is why we carefully check all the products before we pack and send them to our customers.
If you receive a faulty product, please contact us by this link and a customer service consultant will help you with your item.
In the event you receive your item and within 7 days you are not satisfied with the product House 12 will gladly arrange a refund or exchange with you. Please follow these steps to arrange the refund/ exchange:
- Get in contact with us through this link, we will provide a return code to you.
- You will be required to ship/ return the item along with the return code. The cost of the shipment will be your responsibility
- If you had a free shipment when the products were sent to you, we will deduct a $10.00 fee out of your refund to cover that cost.
- The product must be in saleable condition (not used, contain original tags and/ or packaging)
- Please note that due to hygienic reasons and health regulations, earrings and piercings can not be exchanged or returned.